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Bookings

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We will confirm a booking to you in writing via email or text if no email is provided.

 

All bookings are accepted on the basis that you agree in full to these Terms and agree to be bound by them.

 

  • Tuition
    Tuition can be booked either individually or a 10 session block.  Booking a block of sessions guarantees a regular time slot is made available.

 

Tuition can be scheduled to take place between the hours of 8 am to 6 pm Monday to Friday and between 10 am and 4 pm on Saturday.

 

Tuition must be booked in advance and is available throughout the year including school holidays.

 

  • Assessment
    Depending on availability, assessment bookings are usually made two to three weeks in advance to allow for questionnaires to be completed and returned prior to the assessment.  Responses on questionnaires will influence test selection and so this is an important phase which involves a lot of careful preparation.  It may be necessary for the assessor to rearrange the assessment if there’s inadequate time to prepare for the assessment due to a delay in returning the questionnaire.

 

If you require an urgent assessment, this may be possible if an appointment time is available and questionnaires are returned promptly.

 

  • Screening Test

 These can be scheduled as soon as an appointment is available.

  Rearrangement/Cancellation

 

  • Tuition
    We recognise that sometimes it may be necessary to postpone a session at short notice due to an unavoidable situation.  In such cases we will work with you to rearrange a mutually convenient alternative date/time We would kindly request that as much notice as possible is provided if a scheduled session cannot be attended.

 

If cancellation or postponement is necessary by the student, 24 hours notice is required to avoid a possible cancellation fee. The cancellation terms are as follows:

  • No charge is applied if more than 24 hours notice is given.

  • £20 is payable if notice of cancellation is received less than 24 hours prior to the lesson or assessment unless due to unforeseen circumstances such as sudden illness, bad weather.

    

If rearrangement of a tuition session or sessions is necessary due to unavailability of the tutor for whatever reason, we will endeavour to provide as much notice as possible.  In this event the session[s] will be rescheduled for a mutually convenient time.

 

  • Assessments

Assessments require considerable advance preparation and allocation of diary time, and rearrangement at short notice can be difficult.  However, we recognise that sometimes this cannot be avoided and we will always endeavour to work with you to arrange an alternative date/time where possible.

 

If an Assessment is booked and subsequently cancelled [not rearranged], or if a student does not attend for the assessment on the confirmed date/time without providing adequate notice, 25% of the total assessment fee will be retained to cover the cost of advance work undertaken.

 

If cancellation of an assessment is required due to unavailability of the assessor for whatever reason, we will endeavour to provide as much notice as possible.  In this event the Assessment will be rescheduled for a mutually convenient alternative date.

 

The same conditions apply to Screening Tests.

Fees and Payments

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All fees are payable in advance of  tuition and assessments. 

If fees remain unpaid for two sessions, tuition will be suspended until payment is received.

 

We will confirm a booking for you in writing via email or text if no email is provided.

 

All bookings are accepted on the basis that you agree in full to these Terms and agree to be bound by them.

 

  • Tuition
    Tuition can be booked either individually or a 10 session block.  Booking a block of sessions guarantees a regular time slot is made available.

 

Tuition can be scheduled to take place between the hours of 8 am to 6 pm Monday to Friday and between 10 am and 4 pm on Saturday.

 

Tuition must be booked in advance and is available throughout the year including school holidays.

 

  • Assessment
    Depending on availability, assessment bookings are usually made two to three weeks in advance to allow for questionnaires to be completed and returned prior to the assessment.  Responses on questionnaires will influence test selection and so this is an important phase which involves a lot of careful preparation.  It may be necessary for the assessor to rearrange the assessment if there’s inadequate time to prepare for the assessment due to a delay in returning the questionnaire.

 

If you require an urgent assessment, this may be possible if an appointment time is available and questionnaires are returned promptly.

 

  • Screening Test

 These can be scheduled as soon as an appointment is available.

Termination of Services

Specialist tuition services can be terminated by you or by us at any time by providing notice in writing.

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If a block-booking of tuition sessions has been made, a full refund of the cost of each remaining session will be provided.

Confidentiality

Any assessment report, screening test and associated information is confidential and copies will be made available solely to the client booking the service unless written consent is received requesting provision to a third party [e.g. school, college, etc.].  Similarly, we will not discuss with a third party any aspect of services we provide or have provided to a student without the express written permission of the client.

 

Personal data processed shall not be kept for longer than is necessary and in accordance with current data protection legislation.

Right to amend

We reserve the right at all times to vary, change, alter, amend, add to or remove any of these Terms and Conditions.

 

Please ensure that you review these Terms and Conditions each time you book a service from us as, by confirming a booking, you will be deemed to have accepted the Terms and Conditions prevailing on the date of booking.

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